"My son was murdered because of your incompetence!" shouted Sally Regenhard, whose firefighter son died in the trade center. Seated three rows behind Giuliani, she jabbed her finger at the former mayor and waved a sign that read "Fiction" as he gave the city's emergency response a glowing review.

Monica Gabrielle, who lost her husband, Richard, called it a "lost opportunity."

"This was not a time for Rudy Giuliani to talk about all the great things he did on 9/11," she said. "He can save that for his talking tours. He should have told us what went wrong and what we should do now."

The commission released two reports that mark the most comprehensive probe to date of New York's response on Sept 11. The findings detailed a list of failings including poor communication, gulfs in cooperation between police and firefighters and grave deficiencies in the city's 911 emergency telephone network.

"New York City, on that terrible day, in a sense was blessed because it had you as leader," said commission chairman and former New Jersey Gov. Thomas Kean. "It had somebody who was a great, great leader to take charge of a terrible, terrible event. You also had, as you've told us, some of the best people in the country to call on who worked for you and worked for the city."